Returns Policy

Refund Policy

Mills and MIlls strives to provide you the customer with utmost satisfaction. If you are not satisfied with a product or your baby comes before you have a chance to use a belly casting kit, you are welcome to return your goods and request a refund within 14 days of your purchase date. All refunds for credit cards will be issued to the credit card account that appears on the original order. Postage fees (which may vary dependent on your delivery location) are non-refundable. A re-stocking/admin fee of £3 will be charged on all refunds. All refunds are at the discretion of management.

  ► Contact Us

Refunds Procedure

Products will only be accepted back if they are unopened and unused. Before returning your goods you will need to contact Mills and Mills to notify us of:
  • Your decision to return
  • Your full name
  • Your address
  • Your previous payment method
  • Your delivery address if different to your billing address
  • The products/goods that you want to return
  • Date of purchase
  • Order number
We may ask you to send a digital photograph so we can fully understand the nature of any damage/fault before deciding what to do.
Frames must be wrapped well in bubble-wrap and returned to us in a box to prevent damage. If we sent the wrong item we will refund your return postage and pay for the replacement to be sent.

 

Damaged Frames

We carefully wrap our frames to ensure they reach you in perfect condition. However, occasionally glass can smash or a frame corner can get dented if mishandled by the delivery service. We will need a picture sent of any damage so we can decide what to do. In the case of damaged acrylic, we will send a new piece of acrylic. For damaged glass, we will usually send a replacement but you may need to have a new piece of glass cut locally at a glaziers/frame shop. If just the frame moulding is damaged we will send a pinned replacement. You will need to transfer the glass and mounts into the new frame. Sometimes we will arrange for the courier to collect the frame and send a replacement. For Royal Mail and Parcel Force deliveries we may ask you to return the frame via Recorded 2nd class delivery and will refund the postage. Frame pins - We use a special framing gun, a bit like a stapler, to fire the pins into the frame to secure the glass, mounts and back. If a pin comes loose, we will send specialist framers tape to secure the frame.

 

Mills and Mills will ask you to send your goods back. If a refund is given, Mills and Mills will credit you using the method that you paid, deducting all relevant charges. If goods are damaged in transit but can be reboxed, labelled or repaired a fee will be charged. The customer is responsible for the shipping cost of unopened goods, unless otherwise authorised by Mills and Mills. All returns are subject to approval by our customer services.

The return address is:

Returns Dept.
Mills and Mills, Unit 67, Fatherford Farm, Okehampton, Devon, EX20 1QQ.

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